Hands Free



Drop off your shopping bags at the Hands Free collection desks.

All of your items will be securely sealed and stored in the mall by our staff, along with your contact information and delivery preferences.

Have your bags brought to you anywhere, at your convenience, by using the Mall of the Emirates mobile app or calling our team 15 minutes before you finish shopping. You can also use the fetchr app to request a delivery.

The service is completely free of charge for deliveries made inside the mall, to your car, or to hotels connected to the mall. We also offer home delivery priced at AED 30 for same day deliveries, and AED 18 for next day deliveries. For assistance or more information call 04 801 8188.



  • Hands Free Shopping service will be available during Mall of The Emirates (the ‘Mall’) trading hours.
  • Hands Free Shopping service is complimentary for in-mall deliveries and the hotels connected to the Mall, for a same day in-mall delivery and for an unlimited number of bags dropped per registered customer.
  • Hands Free Shopping service for home delivery is valid for the same day as well as next day delivery for unlimited number of bags per registered customer at the following costs:
    • Same day delivery within the Emirate of Dubai: AED 30
    • Next day delivery within the Emirate of Dubai: AED 18
    • Rates applicable to other Emirates in the UAE may vary (rates are available at drop off counters at the Mall)
  • The Mall reserves the right to not accept any shopping item, including food, beverages, perishable items, groceries items, flowers, delicate or breakable objects, prescription drugs, money or cash, jewelry, precious metal and watches, personal belongings, live animals and any items that are illegal under United Arab Emirates Law.
  • All customers’ shopping bags must be sealed in the dedicated Hand Free Shopping delivery bag in the presence of the customer.
  • The Mall reserves the right to decline the acceptance or collection of any bag that is not sealed or wherein the seal is open.
  • The weight of each Hands Free Shopping delivery bag shall not exceed 5 kg.
  • The size of each customer’s shopping bag(s) shall not exceed the dimensions of the Hands Free Shopping delivery bags.
  • Shopping bags not collected within 10 days will be disposed of according to the Mall’s management policies.
  • The Mall will aim to deliver to the customer the Hands Free Shopping bags within 15 minutes after customer sends the notification for collection to the Mall’s Hands Free Shopping service team. The Mall cannot guarantee this time period and do not accept liability in case of any delays.
  • Partial delivery of items from one delivery bag is not permitted.
  • The Mall shall neither be held responsible nor liable for the loss or damage of any bag or items dropped or collected for the Hands Free Shopping service.
  • By registering to the Hands Free Shopping service, the customer accepts the above terms and conditions.
  • Other terms and conditions may apply. Please visit www.fetchr.us for further information.



  • Dubai only.
  • Order creation cut-off: 6:45 PM.
  • Scheduling cut-off: 7:00 PM.
    • Deliveries will take place between 8:00 PM to 11:00 PM.
    • If an order is not scheduled by 7:00 PM on the same day, it will be delivered the next day.
  • Same day delivery is available all 7 days of the week.



  • All across UAE.*
  • Order creation cut-off: 7:45 PM.
  • Scheduling cut-off: 8:00 PM.
  • Deliveries will take place the next day between 9:00 AM to 2:00 PM and 2:00 PM to 6:00 PM.
  • If an order is not scheduled by 8:00 PM on the same day, it will be sent to customer service for scheduling.
  • Next day delivery is available 6 days a week except for Friday & public holidays.

*We do not offer delivery in the following regions - Moreeb Hills, Zarrarah; Bin Thilab, Gharab; Al taff, Bid Khabbab; Al Janai; Al Hudairiyat Island; Balrmad Island; Mushayrib Island; Nareel Island; Samaliyah Island; Sas Al Nakhl Island; Umm Yifenah Island; Al rafiq, Qassabi; Zeraa Island.



  • Gate 1 – Ground level near Centrepoint
  • Gate 2 – Ground level near Hour Choice
  • Gate 4 – Ground level near Topshop